Returns & Exchanges
At Dimples, we want you to glow with confidence, which is why we offer a 30-day return policy on all unopened and unused beauty products. If your purchase doesn't meet your expectations, we are here to make the return process as seamless as your skincare routine.
Initiate Your Request
Log into your Dimples account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Products
Carefully place the unused items back into their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Attach the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing